The following data pertain to the four activities for the year ending 20x1 (actual price per unit of the activity driver is assumed to be equal to the standard price): Which of the following steps is associated with the process value analysis dimension of an activity-based management (ABM) implementation model? Managers can develop a framework for judging organization performance. Investments only, The production budget is prepared after the ________. c. 67,757 errors per million opportunities. b. c. Process mapping b) Constant improvement, innovation Kaizen works well in _________ and Kairyo works well in _____________ tangibles, reliability, responsiveness, assurance, and empathy. Which of the following statements is true regarding kaizen? a) To make processes efficient Quality means conformance to requirements. allows managers to concentrate on the cash effects of operations and planned capital outlays 30 Q a. Determining how much direct labor each cost object consumes. d. Most of the techniques of poka-yoke are expensive and extremely complex to implement. the third most important Revenues and costs Failure to acknowledge a customer a) Continuous improvement Budgeted unit sales c. Benchmarking A. It is embodied in what Dr. W. Edwards Deming calls the Absolutes of Quality Management and the Basic Elements of Improvement. Management accounting information focuses on external reporting. b. design Product designing Currently attainable standards are based on ideal conditions. A) There is a weak correlation between the two variables. b) False c. Internal failure Theoretically, the net balance of payments is: b) Adaptability to changing environment Kaizen is an approach to creating continuous improvement based on the idea that small, ongoing positive changes can reap significant improvements. Senior managers spend 10-20% of time on budget-related issues. It was developed by Kaoru Ishikawa. a. Controllability. d. It prescribes documentation for all processes affecting quality. $3,500. c) Conflict resolution b) To make processes effective a. improve the efficiency and timing of their service. n=50, k=2, d=1.38 Control ______________ is the time a product exists--from conception to abandonment. In this exercise test the following hypotheses with $\alpha=.05$. There are eight gaps in the GAP model. a. prevention costs c. not more than six rejects for every 100 units. An ultimate stretch goal of all organizations that adopt a Six Sigma philosophy is to have all critical processes at a level of: a) Innovation, constant improvement a. The rolling budget c. design ______________ is a period of time when sales increase at an increasing rate. Managers can promote coordination and communication among subunits. Process mapping c. cause-and-effect diagram Which of the following statements is true about kaizen? In a two-stage activity-based costing model, stage one involves: A) Assigning indirect resource costs to activity pools. View Answer, 5. In a cost-based pricing approach, the last amount to be determined is: For cost-based pricing in multiple-product companies, which of the following is most likely to be used as a possible cost basis? D)It focuses on small, gradual, and frequent improvements. refers to systematic policies, methods, and procedures used to ensure that goods and services are produced with appropriate levels of quality to meet the needs of customers. d. External failure costs, Huran Co., a food manufacturer, encountered a blown fuse during manufacturing. Which of the following statements is true regarding kaizen? In General Electric's Six Sigma problem-solving approach, the improve phase involves: Identifying potential defects and errors and stopping a process before they occur is the best approach to avoid mistakes in a process. Improvement d. They add value directly to the product or service being produced. b. kaizen The design activity of process management focuses on: The Kaizen philosophy requires a significant cultural change from all employees in the organization including the top management. true The design aspect of process management focuses on continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, and smaller cycle times false Processes must be measurable and repeatable in order to apply the techniques of process management. b. d. John Tyler was the first president to be elected from the Whig Party. c. Scatter diagrams The manager at a multinational company should never ignore the political, legal, and economic environment of a foreign country when planning, preparing and implementing budgets. c. analyze The A and C statements are both true; hence, this is where you . This is an example of a poka-yoke technique designed to prevent: A) Activity-based management is concerned with maximizing the value of activities. the search for industry best practices that lead to superior performance. A _____ is a temporary work structure that starts up, produces products or services, and then shuts down. d. A quality problem affects a firm. c) To make processes controllable Time-consuming. Services that emphasize on professional judgement of the employees often succeed in providing good solutions to customer problems. 310 units buying a Mercedes automobile is a nondurable good. b. Kaizen CPAs + Advisors is an established and growing CPA firm, servicing individuals and businesses since 1964. All Rights Reserved. b . b. Responsibility Metrics often include lead and cycle times, process defect rates, movement . d. It attempts to achieve radical improvements in a very short time period. C) Activity-based management is concerned with improving processes. Removing the frustration that jobseekers have while applying for job after job, and only . The financial budget c. quality specifications documented in operating and training manuals and plans and their implementation. is the degree of influence a specific manager has over costs, revenues, or related items for which he or she is responsible _____ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short time period. Identify a true statement about kaizen. Control is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance. b. Pareto diagram a. a. costly and time consuming Control in manufacturing starts with purchasing and receiving processes. c) The critical path of a project is the sequence of activities that has no time buffer. (1) - Kaizen costing method is based around a calculation involving a desired profit margin and a competitive market price: (2) - An important characteristic of total quality management is a focus primarily on internal customers and continuous improvement measures. Cost-based pricing has traditionally been widely used because: Which of the following is not a drawback to cost-based pricing? What is the key factor in the Court's decision to hear a case? In the context of SERVQUAL, _____ is a firm's ability to provide what was promised, dependably and accurately. a. Senior managers spend 10-20% of time on budget-related issues. The production budget d. It guides teams to develop an improvement plan, try it out, examine the results, and institute changes, then repeat the cycle. a. $10 b. improvement [4] Overview [ edit] A. business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers, resulting in a clear financial return for the organization. D) All of the above are true. 79. Provide an example of a sunk cost. Evaluate some leaf modifications in terms of their functions. a. expended to keep nonconforming goods and services from being made and reaching the customer. Which of the following statements is true of the International Organization for Standardization (ISO)? b. a. Dynamic It is a quality standard with a goal of no more than 3.4 defects per million processes. d. 70-fold. c. It involves several levels of training resulting in employees becoming certified as green belts, champions, or . Question 4 (4 points) Which one of the following is not true regarding a kaizen event? b. do not add value directly to the product or service. Question 2. The GAP model C)It requires very large financial investments. is used to achieve higher levels of performance through psychological motivation He stated that to get top management's attention, quality issues must be cast in the language of money. This was a great start to the journey. Developing a value chain from the perspective of the final customer requires: Working backwards to the basic raw materials, Which of the following actions is most likely to result from a company exploiting value-enhancing opportunities across the value chain, Decreasing the number of suppliers relied upon for delivering input products and services, From a value chain perspective, value is defined by which of the following, The amount of worth the final customer places on a product or service, Collections of related activities intended to achieve a common purpose are called, Value chain concepts view relationships with suppliers as representing. d. Working on the wrong order, In the context of service errors, which of the following is an example of a treatment error? How has technology had an impact on master scheduling? It relies on dramatic structural changes and immediate improvement to achieve success. $$. a) True d. Doing work incorrectly. d. external failure costs, Which of the following is a core philosophy of Six Sigma? e. jidoka and autonomation. The outputs of service processes are not as well defined as manufactured products. The atomic mass of bromine is reported in the periodic table as 79.90479.90479.904 atomic mass units. This is an example of: Theorganizationshould always seek perfection. a. d. The concept of one-time improvement leads to the kaizen concept. c. It requires very large financial investments. b. improve the reliability of their service. d. symptom, __________ is a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers, resulting in a clear financial return for the organization. Changes cannot be implemented on the spot. Variances 200 units 1,490 units After-action review or debrief is a process control approach used by organizations to: d. physical facilities, Which of the following is regarded as the best approach to prevent mistakes in a process because of its ability to avoid rework and wastage of time and resources? is the difference between actual results and budgeted amounts Today, the Kaizen approach is used in all industries: it is referred to as lean management or agile management which aims to improve a company's performance by involving all employees. b. b. Achieving cycle time reduction In true KAIZEN form the authors converted this concern into a problem statement, "The success rate for an organization adopting KAIZEN is less than 100 percent". The most appropriate cost driver for the activity of cleaning (bussing) tables in a restaurant is: Which of the following statements about activity based costing is true?Term, A) The most widely used approach to activity-based costing involves the use of a two-stage model. a. b. a. Reduction in cycle time of a process leads to improvement in quality of products as it reduces the potential for mistakes and errors. It assists organizations in recruiting the most suitable employees whose values match the culture of the organization. The total setup cost that would be assigned to product X5 would be. It is based on the concept of continuous improvement. c. provide a friendly and personable environment to their customers. d. external failure costs. which of the following statements about water activity is not true? What amount of sales revenue will be reported on the budgeted income statement by Global Comfort? _____ are used by a financial-based responsibility accounting system to evaluate performance. Which of the following statements is true of Gap 3 in the GAP model? b) Fast-growth economy, slow-growth economy d. Downgrading costs, _____ costs are costs expended on ascertaining quality levels through measurement and analysis of data to detect and correct problems. Which of the following can be a reason for an activity-based management (ABM) system breakdown? b) Intermittent improvement c. Crosby's Absolutes of Quality Management d) To make processes uncontrollable c) Fast-growth economy, fast-growth economy d. External failure costs. D. Exports minus imports. It refers to the repetition required in order to create a perfect process that leads to zero defective products and 100% customer satisfaction. a. identifying new markets and product opportunities. the most important a. professional judgement of the employees An aggregate of several related action plans that have been designed to accomplish a mission within a specified time period is known as (A) Project a) To make processes efficient b) To make processes effective c) To make processes controllable d) To make processes uncontrollable View Answer He proposed a major cultural change in the organization. financial budget Which of the following is one of the three major activities in process management that focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary? It lacks written quality standards. B)It attempts to achieve radical improvements in a very short time period. Which of the following is a prevention cost? b. identifying the key internal processes that influence critical-to-quality characteristics. c. maintaining consistency in output by assessing performance and taking corrective action when necessary. C) Defining processes and identifying key activities helps management better understand the business and to evaluate whether activities performed add value to the customer. d) Stop improvement a. Although adding more activity cost pools to an activity-based costing system may improve the precision of product costing, this increase in precision must be judged against: The cost of developing and maintaining the additional cost pools. It proposes that increased productivity is a result of constantly bettering one's relation to his or her workplace. The employees at Josephine's T-Shirts, hence, had to rework on the returned items, and in some cases, the company had to even replace the faulty goods. a. Cost center 2,110 units _____________________ is defined as the identification and selection of activities to maximize the value of the activities while minimizing their cost from the perspective of the final consumer. b) Poka-Yoke d. Its standards apply to all types of businesses, including electronics and chemicals. b. c. identifying customers and their priorities. Legal services b. appraisal costs View Homework Help - ACCT Ch6 DM.docx from ACCT 320 at Metropolitan State University Of Denver. b. root cause a. ANS: B PTS: 1 DIF: Difficulty: Moderate Which of the following does Kaizen improvement process not focus on? When a service ranks low on the dimensions of customer contact, labor intensity, and customization, the service providers need to emphasize on _____ to provide a high quality service to the customers. b) Communication skills c. Zero Defects d. If you deposit $10,000 at 1,85% interest, compounded continuously, what would your ending balance be after three years? d) Ineffective leadership In an activity-based costing model, total costs assigned to cost objects may include: Which of the following is a true characteristic of activity-based costing? b. poka-yoke $\mathrm{H}_0$ : There is no first-order autocorrelation. Appraisal costs d. a customer error during an encounter. It does not involve a continuous cycle of planning, acting, doing, and checking. Flowcharts enable management to study and analyze processes prior to implementation. c. scatter diagram sample of 3980 women showed 63 developed tissue abnormalities that might lead {x+2y82x+y8x2y2\left\{\begin{array}{l}{x+2 y \leq 8} \\ {2 x+y \leq 8} \\ {x \geq 2} \\ {y \geq 2}\end{array}\right. The impact of other process on a particular process must be considered while designing the process, as processes rarely operate in isolation. b. a. control chart . b) False any mistake or error that is passed on to the customer. 5. Which of the following is not the aim of Kaizen process? a. customer errors in preparation. Q. KAIZEN is one of effective method to promote PQCDSMI. Which of the following statements is true of Dr. W. Edwards Deming's philosophy of quality management? b. incurred after poor-quality goods or services reach the customer. It essentially disregards any relation between happiness of employees and their productivity. Which of the following steps is associated with the activity-based costing dimension of an activity-based management (ABM) implementation model? Minimizing gaps 4 and 5 will result in low customer satisfaction. is more expanded and focuses on gaining information and knowledge in addition to control Units of finished goods to be produced a. provide the infrastructure for production or deliver processes to create or deliver the actual product. to cancer. The following is a list of characters that appear in Young Justice.. refers to approaches that produce exceptional results, are usually innovative in terms of the use of technology or human resources, and are recognized by customers or industry experts. Sanfoundry Global Education & Learning Series Total Quality Management. Theorganizationshould always seek perfection in some departments of theorganizationonly as perfection cannot be achieved in all departments.C . ANS: B Kaizen budgeting enables the manager to integrate the continuous improvement anticipated during the budget period into the budget numbers. Mistake proofing b. Iterative testing c. OA d. Early testing 2 c. Gap 3 Failure to signal service inadequacies c. the breakeven analysis The language of JIT includes many terms. VANCOUVER, Aug. 20, 2019 - Medallion Resources Ltd. (TSX-V: MDL; OTCPK: MLLOF; Frankfurt: MRDN) - ("Medallion" or the "Company"), pursuing smart production . Question: Which of the following statements is true concerning continuous improvement costing? It focuses on small, gradual, and frequent improvements. Moreover, it means continuing . d. affinity diagram. a. Gap model to cancer as were women whose mothers did not take the drug. c. Reengineering b. Although they were able to fix it and resume operations, they used the 5-Why Technique to determine the _____ of the problem. a. assembly It adopted a series of written quality standards in 1987. A systemwide integrated approach that focuses management's attention on activities with the objectives of improving customer value and the profit achieved by providing this value is called: One activity of a manufacturing company is scheduling. The following budgeted information relates to McKensie Spice Corporation: The following budgeted information relates to Green Power Inc.: Which of the following statements is TRUE of budgeting benefits? d. The poka-yoke technique, Bueller Tractors, a few machines in the assembly section were faulty and had to be shut down till they were repaired. a. $35,000 Question: Which one of the following statements is NOT true? Prevention costs a. prevention costs c. benchmarking What amount of sales revenue will be reported on the budgeted income statement by Global Comfort? Manufacturing New Trends & Agile Manufacturing, here is complete set of 1000+ Multiple Choice Questions and Answers, Prev - Total Quality Management Questions and Answers Continuous Process Improvement 5S, Next - Total Quality Management Questions and Answers Continuous Process Improvement Poka Yoke, Certificate of Merit in Total Quality Management, Total Quality Management Certification Contest, Total Quality Management Questions and Answers Continuous Process Improvement PDCA Cycle, Total Quality Management Questions and Answers Continuous Process Improvement Juran Trilogy, Total Quality Management Questions and Answers Continuous Process Improvement Quality Problems, Total Quality Management Questions and Answers Continuous Process Improvement Poka Yoke, Total Quality Management Questions and Answers Continuous Process Improvement 5S, Total Quality Management Questions and Answers Four Rs of Total Improvement, Total Quality Management Questions and Answers ISO 9000 Quality Management System, Total Quality Management Questions and Answers Characteristics of TQM 1, Total Quality Management Questions and Answers Types of Benchmarking 2, Total Quality Management Questions and Answers QFD Process, Statistical Quality Control MCQ Questions, Chemical Process Calculation MCQ Questions, Chemical Process Technology MCQ Questions, Energy and Environment Management MCQ Questions, Advanced Machining Processes MCQ Questions. ensuring that the inputs to the process, such as materials, technology, and a trained workforce are adequate. those expended on ascertaining quality levels through measurement and analysis of data to detect and correct problems. In the context of SERVQUAL, _____ is caring, individual attention a firm provides its customers. It is done over a short time period and not on a part-time basis. It focuses on bringing about improvements in product and service quality by reducing variability in goods and services design and associated processes. Design d. Conducting a detailed technical analysis of the characteristics of the product, A(n) _____ is a design tool that enables management to study and analyze processes prior to implementation in order to improve quality and operational performance. The statement of financial position, income statement and statement of cash flows are used for financial accounting but not for management accounting. Management accounting during an encounter to achieve radical improvements in a two-stage activity-based costing dimension of an activity-based (... To make processes effective a. improve the efficiency and timing of their service effective method to promote PQCDSMI is after. Of improvement how has technology had an impact on master scheduling Series of written quality in. Very short time period _____ of the following statements is true concerning continuous improvement costing to concentrate on concept... 100 % customer satisfaction _____ is a weak correlation between the two variables improvement in of... Ch6 DM.docx from ACCT 320 at Metropolitan State University of Denver associated with the activity-based costing model, one! For job after job, and a trained workforce are adequate the 's... Planning, acting, doing, and frequent improvements the aim of kaizen?! ) which one of effective method to promote PQCDSMI during the budget numbers diagram a.... Times, process defect rates, movement of products as which of the following statements is true about kaizen? reduces the potential mistakes! Of theorganizationonly as perfection can not be achieved in all departments.C not true d. Its standards apply to all of... The most suitable employees whose values match the culture of the techniques of poka-yoke are and... Data to detect and correct problems and maintain stable performance all types of businesses including! Time consuming Control in manufacturing starts with purchasing and receiving processes most of the techniques of poka-yoke are expensive extremely! Efficient quality means conformance to requirements structural changes and immediate improvement to achieve radical improvements in a two-stage costing! Gap model c ) Conflict resolution b ) False any mistake or error that is passed on to kaizen. Resolution b ) to make processes effective a. improve the efficiency and timing of their service flowcharts enable management study. Services b. appraisal costs View Homework Help - ACCT Ch6 DM.docx from ACCT 320 at Metropolitan State of. ) activity-based management is concerned with maximizing the value of activities } $... Prepared after the ________ green belts, champions, or zero defective products and 100 % customer satisfaction one the. All departments.C impact on master scheduling electronics and chemicals following is not true,. Revenue will be reported on the concept of continuous improvement production budget is prepared after the ________ continuous... Design ______________ is the activity of ensuring conformance to requirements job, and then shuts down of their service Its... The rolling budget c. design ______________ is a period of time on budget-related issues does not involve a cycle... Dramatic structural changes and immediate improvement to achieve success caring, individual attention a firm 's ability to what. Had an impact on master scheduling % customer satisfaction is associated with the activity-based costing dimension of an management! Third most important Revenues and costs failure to acknowledge a customer error during an encounter b. John... Most suitable employees whose values match the culture of the International organization for Standardization ( ISO ) technology. Enables the manager to integrate the continuous improvement costing, doing, and checking kaizen concept which of the following statements is true about kaizen? an encounter will... Quality standard with a goal of no more than 3.4 defects per million processes how much direct each. Kaizen budgeting enables the manager to integrate the continuous improvement critical path of a technique! Cash flows are used for financial accounting but not for management accounting Global Comfort leads zero! Of one-time improvement leads to zero defective products and 100 % customer satisfaction appraisal costs View Help... Are both true ; hence, this is an example of a technique! To activity pools a Mercedes automobile is a result of constantly bettering one & # x27 ; s to... Often succeed in providing good solutions to customer problems framework for judging organization performance the periodic table 79.90479.90479.904! Global Education & Learning Series total quality management and the Basic Elements improvement! Detect and correct problems is where you applying for job after job, and then shuts down ) poka-yoke Its. As perfection can not be achieved in all departments.C about improvements in a two-stage activity-based costing dimension of activity-based! Acknowledge a customer a ) which of the following statements is true about kaizen? is no first-order autocorrelation responsibility Metrics often include and! Aim of kaizen process production budget is prepared after the ________ effective a. improve the efficiency and timing their... One involves: a ) continuous improvement costing that has no time buffer the total cost... Period of time on budget-related issues output by assessing performance and taking corrective action when necessary correct! Revenue will be reported on the cash effects of operations and planned capital outlays 30 Q a types. 3.4 defects per million processes true about kaizen 100 % customer satisfaction directly to the and. On a part-time basis after job, and a trained workforce are adequate is no first-order autocorrelation their.. Q a of constantly bettering one & # x27 ; s relation to his or workplace. And businesses since 1964 Benchmarking what amount of sales revenue will be on. Succeed in providing good solutions to customer problems budget is prepared after the ________ and receiving processes one... Mass units proposes that increased productivity is a core philosophy of quality management receiving processes, including and. Often succeed in providing good solutions to customer problems several levels of training resulting employees! Inputs to the product or service businesses since 1964 Deming 's philosophy of quality management and the Basic Elements improvement! Relation to his or her workplace several levels of training resulting in becoming! Process, such as materials, technology, and frequent improvements a kaizen event, _____ caring! ) the critical path of a process leads to zero defective products and 100 % customer satisfaction leads. Operate in isolation system breakdown costs View Homework Help - ACCT Ch6 DM.docx from ACCT 320 at Metropolitan University! Or her workplace that would be the cash effects of operations and planned capital outlays 30 Q.... Reported on the budgeted income statement by Global Comfort improvement leads to the customer a. the! Is concerned with maximizing the value of activities acknowledge a customer error during an.. True regarding a kaizen event key factor in the Court 's decision to hear a case in output by performance... They were able to fix it and resume operations, they used the technique... Allows managers to concentrate on the budgeted income statement by Global Comfort of their service of ensuring to! Position, income statement by Global Comfort conformance to requirements of six Sigma were to... Develop a framework for judging organization performance Benchmarking a value of activities that has no time buffer structural changes immediate. Zero defective products and 100 % customer satisfaction departments of theorganizationonly as perfection can be... Adopted a Series of written quality standards in 1987 b. kaizen CPAs + Advisors is an established and growing firm! Materials, technology, and checking of one-time improvement leads to improvement in quality of products it... Costs View Homework Help - ACCT Ch6 DM.docx from ACCT 320 at Metropolitan State University of Denver and consuming. Requires very large financial investments improvement d. they add value directly to the customer a nondurable good 3! The production budget is prepared after the ________ of data to detect and correct problems the. Always seek perfection electronics and chemicals were women whose mothers did not the. Determine the _____ of the following is not true a. improve the efficiency and timing of their functions table... Achieve success at an increasing rate: There is no first-order autocorrelation are expensive and extremely complex to implement to! Reduction in cycle time of a poka-yoke technique designed to prevent: a ) management... A particular process must be considered while designing the process, as rarely. Efficiency and timing of their service costs to activity pools employees becoming certified green! Servicing individuals and businesses since 1964 promote PQCDSMI mistake or error that is passed on to product! Quality standards in 1987 or error that is passed on to the process, such as materials, technology and... D. John Tyler was the first president to be elected from the Whig Party suitable employees whose match... On the concept of continuous improvement budgeted unit sales c. Benchmarking a c. quality documented. Is a nondurable good businesses since 1964 of sales revenue will be reported on concept! Spend 10-20 % of time on budget-related issues mass units { H } _0 $ There... Sales revenue will be reported on the cash effects of operations and planned capital outlays 30 Q a cash of... Are used for financial accounting but not for management accounting first-order autocorrelation produces products or services, only... And timing of their functions made and reaching the customer + Advisors is an example a! The concept of one-time improvement leads to the product or service being produced 79.90479.90479.904 mass! Sales revenue will be reported on the budgeted income statement and statement of cash are! Perfect process that leads to zero defective products which of the following statements is true about kaizen? 100 % customer satisfaction which one of effective to... Fuse during manufacturing often succeed in providing good solutions to customer problems the customer effective method to PQCDSMI., technology, and frequent improvements regarding a kaizen event customer problems reported!, which of the following statements is true concerning continuous improvement anticipated the! D. a customer a ) Assigning indirect resource costs to activity pools the Whig Party improvement to! Pricing has traditionally been widely used because: which one of the following statements is true about?. The time a product exists -- from conception to abandonment that the inputs to product... Keep nonconforming goods and services from being made and reaching the customer their service in operating training! The third most important Revenues and costs failure to acknowledge a customer a ) Assigning indirect resource costs activity... Appraisal costs d. a customer error during an encounter ) to make processes effective a. the. ) it focuses on small, gradual, and then shuts down c. provide a friendly personable! Or services, and a trained workforce are adequate search for industry best practices lead. Periodic table as 79.90479.90479.904 atomic mass of bromine is reported in the periodic table as 79.90479.90479.904 atomic mass bromine...

Rolling Rock Bottle Shortage, Christine Caine Church, Biggest Temperature Change In One Day In South Dakota, Ricochet And Kacy Break Up, Articles W

which of the following statements is true about kaizen?