Gli abbonamenti cartacei venduti da altre aziende di trasporto sono abbonamenti integrati come IVOP, IVOL e Trenocitt e continueranno ad essere validi a bordo dei treni Trenord. , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. , Want to return apaper reservation ticket? To create a VM and activate it with an AVMA key, do the following: On the server that will host virtual machines, install and configure the Microsoft Hyper-V Server role. On the screen that appears, select the Pass you wish to request a refund for. Word is that a new system was put in place in late 2010 to remedy this situation, so you should be able to book train tickets right on the Trenitalia site no matter where your credit card was issued. Can I use a train earlier than the time indicated on the ticket purchased online? Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. You can also activate the quick purchase service using PayPal or credit card. The front end is translated pretty well, but there are still parts where youll need to know some Italian to figure out the answers to your questions. The Promo is not valid for journeys in combination with other carriers. Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. Select Reset console. Appreciate your advice, thanks. , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). WebBring the pass to the train station's ticket office for an official validation. Eurail must know the Rail Planner is not good, or they would have had a call centre to answer your questions. This generates a QR code that is then your ticket to travel but not a reservation for a seat. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains, Children aged 4 to 11 years inclusive: 15 euro, Children aged 4 to 11 years inclusive: 25 euro. Rail pass for 1st or 2nd class is valid, on trains only,for an unlimited number of journeys within one calendar week, month or year. The only difference is if you use the train company direct (e.g. Every journey Ibooked I had to go to the Trenitalia site to choose each journey and then enter it manually into the Rail Planner app. AV, Trenord), simply log in to your Reserved Area on the www.trenitalia.com website. donna Report inappropriate content nzentena Italy Level Contributor 18,111 posts 3. WebI-Pass Transponder Registration & Activation Create I-Pass account. click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. WebBook train tickets worry-free with the Italian train travel specialists. Go to 'Pass details' and then to 'Refunds and exchanges'. Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. P.O. All information is written in replies above. Contact E-PASS. Activation must be done within 5 days from the day following the purchase, but compulsorily during the first day of use of the subscription. Trenitalia Ticket Offices and Trenitalia Last Minute Kiosk can sell reservations for Pass Users. Load a single-journey ticket or booklet on your card and pass the card to the validators for every trip; in case of simultaneous top-up of a single journey + a booklet (at regional or Malpensa rates) with the same departure station, when passing through the turnstiles or via validator, will be given priority to the single journey. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. Before clicking on CONFIRM, you can choose the seat. There's nowhere to enter start date on that first page, I can't get past the first stage without a 'live' Trenitalia pass. That sweet spot is impossible to identify with 100% accuracy, Im afraid. The age limit for that is the day of their twelfth birthday. We'll send you an e-mail with instructions to reset your password. Im probably over thinking this whole thing and will just go to the train station to make my reservations. Detailed steps to turn off Activation Lock are as follows. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Different rules may apply asthese Passes are sold with a discount or special offer. Access the shopping cart, check that all travel details are correct and "Confirm". How can I retrieve the ticket? WebActivate E-PASS Please enter your transponder number found above the barcode on your new E-PASS to begin the account activation process below. You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. You can loose travel days if your travel plans change in a late stage if you create the tickets in advance. Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome? Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. Without this second validation, you run the risk of having the pass confiscated. The 24-hour clock is easy enough to figure out, just dont forget you need to use it when youre looking up tickets or youll book yourself on a train the wee hours when youre more likely to be asleep. Step 2. At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. Is there any chance morning train tickets would be sold out if I wait last minute? I need the 8:30am rides and thought I would book now in case the Please note that Plusis notalways for sale for each Pass type. There will always be a charge for the reservation in Italy. Your daughter will need a Youth Pass The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. can be purchased from 22nd of the month before use at the ticket offices. Trains that require a reservation (Or if you want to reserve a seat on other reservable trains) MUSTbe purchased from a separate source before travel. To renew your subscription online, follow this procedure: 1. If I had known I was going to have so many issues with this Rail Planner app that Eurail makes one use, I would have booked point to point tickets with either Trenitalia or Italo. Sorry, our virus scanner detected that this file isn't safe to download. WebWhile logged in, you can access unlimited content from any network or location for the duration of your pass. If you wish, you can add additional services and supplements to your ticket (eg bicycle transport); 3. Select "Find My" and tap "Find My iPhone" again on the next page. Choose how many adults and children are traveling in the group, and click Send to get to the search results. The recommendation from the experienced travellers in the Community is to never connect the journeys to the pass and create the QRcode until just before boarding the train. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. This is just an article about how to use the Trenitalia site, but I dont work for Trenitalia. 4. You say that you don't know what seats you have. Assistance for travelers with disabilities, Discover the rail passes available at the reseller. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; alternatively, you can always conclude your purchase in guest mode, without registration obligation; 4. Be sure to read about the e-tickets they offer so you know what youre getting before you buy. Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages. However, in case you have activated your mobile Pass before the validity period has started, its possible to deactivate it before applying for a refund -we refundall returns in the original payment method. Tickets Io Viaggio Everywhere in Lombardy are also available for 1, 2, 3 or 7 days, to travel on the entire regional public transport network. I did not purchase using my account number. Buy the ticket online and bring it with you on your mobile devices. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. Youll need to contact them if you have questions about your purchase. We will transfer the refundable amountto your original payment method (for paper reservation tickets, you must return the physical ticket(s) first). When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. That's the quickest way to get a response. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. A travel day can only be deleted until 23.59 CET the day before the travel day. It cannot be used for routes with origin or destination outside regional or provincial borders. Book a group. The maximum Pass validity is of 11 months from the date of purchase. You can request an invoice during purchase by selecting the relevant option on the Payment page. It can be purchased at Italian ticket offices, from Italian and foreign travel agencies and tour operators and on this website. Required fields are marked *. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. Remove the Pass, and then change the currency on the website header. Look on the left of the screen and youll see a search box with the word Ticket at the top. The logged in user experience does both of those things. Ticket digital use in , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? Log into your account. You will be taken to the account Activate Your Account page and be asked to enter your membership number. Children under 4 years of age are permitted to travel free of charge provided they do not occupy their own seat. Thank you Its weird because my email confirmation has a different pass number then the pass in my profile on the trenitalia website. Do you know an If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance. Tickets in advance children are traveling in the Community regarding both planning, reservations activation. Risk of having the Pass you wish to request a refund and send your old Pass back us..., or they would have had a call centre to answer your questions n't what... Be sure to read about the e-tickets they offer so you know what youre getting before you buy are in! In, Did your Pass arrive later than expected?, Wasyour paper Pass for a refund and send old. Mobile devices for transfers between the countrys iconic towns and cities before clicking on CONFIRM you. Correct and `` CONFIRM '' send you an e-mail with instructions to reset your password and send old. Seats you have of Pass and travel days confirmation has a different Pass number then the Pass, click... The ticket online and bring it with you on your mobile devices to enter your number. 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